Esther Curtis, executive director of San Benito County’s Court Appointed Special Advocates (CASA of San Benito County), led a two-hour training seminar addressing how to better work with difficult customers. When things are not going quite right, the most important thing can be summed up in a word: communication.

She offered tips for active listening, de-escalating conflicts and preventing conflict in the first place with clear policies and procedures.

Thank-you, Esther, for an afternoon filled with sound information and team-building.


 

Community Food Bank’s mission is to provide food, nutritional education and advocacy for our neighbors in need within San Benito County.

 

Leave a Reply

Your email address will not be published. Required fields are marked *