Esther Curtis, executive director of San Benito County’s Court Appointed Special Advocates (CASA of San Benito County), led a two-hour training seminar addressing how to better work with difficult customers. When things are not going quite right, the most important thing can be summed up in a word: communication.
She offered tips for active listening, de-escalating conflicts and preventing conflict in the first place with clear policies and procedures.
Thank-you, Esther, for an afternoon filled with sound information and team-building.
Community Food Bank’s mission is to provide food, nutritional education and advocacy for our neighbors in need within San Benito County.