Job Opportunity: Customer and Office Support Coordinator

Bilingual Spanish Speaking

Position Description

The Customer Service Coordinator is responsible for ensuring a smooth flow of work and a positive, professional, friendly work environment by greeting and assisting callers and visitors to the Community FoodBank.  In addition, he/she performs customer registration and office support duties.  This position coordinates with all other members of the FoodBank team. Duties include but are not limited to the following:

Reception

• Welcome all incoming calls and guests in a friendly, positive, and professional manner
• Handle questions, provide information, and/or ask appropriate staff to assist
• Maintain front lobby as an inviting and clean environment, maintain conference and office areas, and front office restrooms in a neat and clean manner

Customer Service

• Register new customers and explaining the food programs
• Assist customers with other areas of need by connecting them with other local organizations/programs
• Accurately and efficiently collect, organize, and input customer information into the database
• Solicit feedback on customer experiences to provide suggestions to continuously improve our services

Office Support

• Maintain office equipment in good working order and report any service issues
• Offer team support and be readily available to assist other team members as needed
• File, scan and/or shred documents, as assigned
• Participate in community events, fundraisers, and other meetings as assigned

Accounting Support

• Post accounts payable and accounts receivable
• Assist with annual audit
• Send out timely donation receipts for cash and in-kind contributions
• Inventory data entry support

Organization Commitment

• Develop and maintain positive, effective working relationships with staff, volunteers, donors, and clients
• Report for scheduled days and hours on time and ready to perform
• Understand and is fully committed to the mission, vision, values, and goals of the FoodBank
• Perform other duties as needed and/or upon request

Qualifications

Must possess a combination of education, experience, skills, and abilities necessary to carry out the job, including but not limited to the following:

• Ability to work with sensitivity and without discrimination towards people of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges, and sexual orientations
• Fluent language skills (reading, writing and speaking) in English and Spanish
• Experience managing a front desk or reception area
• Proficient skills using MS Windows and Office (Word, Excel, Outlook, Access) and standard office equipment
• Ability to manage multiple projects with attention to detail, deal with interruptions, and maintain focus on tasks while producing accurate work
• Ability to communicate effectively when speaking and in writing using standard forms of professional and office communication
• Ability to work independently and as part of a team
• Ability to present oneself in a professional, yet friendly, manner
• Ability to work in an adaptable environment
• Previous bookkeeping/accounting experience

Physical requirements / Working conditions

• Work is performed in an office using computers and phones
• May work hours outside of regular weekday schedule, including working on weekends and in the evenings, as necessary
• Occasionally walks through the warehouse and is subject to varying temperatures ranging from 30° to 90°
• May lift, move and carry objects up to 25 pounds, on occasion
• Work in other area or departments as needed